Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@nutrigo.com.my. We will reply within the next working day. If your return is accepted, you will need to send the returns to the following address: 

115-1 Ground Floor, Jalan Pahang, Setapak, 53000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Please note that you are responsible for the return shipping costs unless otherwise agreed with Nutrigo (eg. wring items received or damaged when received). Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@nutrigo.com.my. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
Exchanges are only applicable if a wrong item has been sent or you have received a defective item. As per our return policy, you have 3 days after receiving your item to request an exchange. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nutrigo.com.my.