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Shipping & Returns
Jump To SectionInformation on delivery timelines, shipping policies, and return procedures.
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Product Info
Jump To SectionDetailed insights into our formulations, ingredients, and usage guidelines.
Need Help?
Orders & Support
How do I place an order with Nutrigo?
Simply add your desired products to the cart on our website and proceed to checkout. Follow the prompts to complete your purchase.
Can I change or cancel my order after placing it?
Orders cannot be changed or cancelled once they have been processed, picked, and packed. Please double-check your order before confirming.
What should I do if I need help with my order?
For any order-related questions, contact our support team at info@nutrigo.com.my or WhatsApp us at +60 17-972 2669.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your parcel on the courier partner’s website or use the tracking tool on our website.
What if I received the wrong product or my order is incomplete?
Please contact our support team within one day of receiving your parcel, providing photos of the items received. We’ll investigate and resolve the issue promptly.
Delivery Info
Shipping & Returns
What are your shipping rates within Malaysia?
Shipping is free for orders above RM200. For orders below this amount, rates vary by weight and region. For example, shipping to West Malaysia starts at RM8.00 for 0–1kg.
Do you ship internationally?
Yes, we ship to Singapore and Vietnam. Shipping fees depend on the destination and weight of your order.
How long does delivery take?
Domestic orders in Malaysia typically arrive within 2–5 business days. International orders to Singapore and Vietnam take 5–10 business days, depending on local customs.
Will I have to pay customs duties or import taxes?
For international orders, customs duties and import taxes may apply and are the responsibility of the buyer. Please check with your local customs office for details.
What should I do if my parcel isn’t delivered?
Our courier will attempt delivery up to three times. If unsuccessful, the parcel will be returned to us. You can request redelivery for an additional shipping fee.
How do I return or exchange a product?
Returns or exchanges are only accepted if the product is damaged, defective, expired, or incorrect. Contact us within one day of receiving your order via WhatsApp at +60 17-972 2669.
Can I return a product if I change my mind?
No, returns for ‘change of mind’ are not accepted.
What are the conditions for returning a product?
Items must be unused, in original packaging, and include all accessories and documentation. Returns not meeting these conditions may be rejected.
How are refunds processed?
Approved refunds will be credited to your original payment method within 60 days, depending on your financial institution’s processing times.
What if my product is damaged or missing upon arrival?
Inspect your parcel upon delivery. If anything is missing or damaged, contact us within one day with photos. We’ll investigate and resolve the issue.
About our products
Product Info
Where are Nutrigo products made?
All Nutrigo supplements are proudly formulated and manufactured in New Zealand to the highest quality standards.
Are your products safe and scientifically backed?
Yes, our products are developed based on rigorous scientific research and use only proven, high-quality ingredients.
How do I know which product is right for me?
Detailed product information, including ingredients and usage instructions, is available on each product page. For personal recommendations, contact our support team.
Can I take Nutrigo supplements with my current medication?
If you are taking medication or have a medical condition, we recommend consulting your healthcare provider before using any supplement.
Are your products suitable for vegetarians or vegans?
Please refer to the product page for specific dietary information or contact us for details.
How should I store Nutrigo supplements?
Store products in a cool, dry place away from direct sunlight and out of reach of children.
How can I get more information about an ingredient or formulation?
Visit the product page or contact our team for detailed information about our ingredients and scientific research.